Delivery Information

Updated: 02 January 2020

 

Deliveries and Schedules Policy

Afia’s Samosa Shop®

Refund and Cancellation

Afia’s Samosa Shop wants to provide you with 100% satisfaction. If for any reason you are not entirely happy or wish to cancel your order just send us an email 24-hours before your order dispatch date. We will not be able to accept cancellation after this point due to our produce being perishable and in-line with The Consumer Contracts Regulations 2014.

We deliver our products across the Mainland UK. Most of our products are packaged frozen, in order to keep them in good condition on arrival same as when dispatched; and ambient (e.g. Indian Pickle). Deliveries are scheduled once or twice during the week (Tuesday – Friday), depending supplies and production schedule. NO DELIVERIES for weekends, Mondays, Bank Holidays, and day after Bank Holidays.  Saturday delivery option is available for an extra charge. Orders are dispatched using a reliable third party overnight express courier direct from our premises. PLEASE ensure you have the correct destination postcode; we can’t be held responsible if you quote an incorrect address or postcode.

Your parcel items are perishable - time and temperature sensitive. For this reason if you are not going to be at the delivery address please make sure you let us know where your parcel can be left: either a safe place (e.g. behind the bins hidden away, or inside the porch, etc), with neighbour, or a delivery address different to the billing address (e.g. this could be your workplace, your friend / family members address, etc). Failed first delivery attempt may incur additional fee. A second delivery attempt may also incur additional delivery fee, and the parcel may arrive with goods perished. This could save you a trip to your local depot which can be a long way from home! We will email you with tracking details the day before delivery. It’s your responsibility to be available to accept the parcel or provide alternative instructions.

++ Overnight delivery is from when we dispatch your order – not from when your order is placed. ++

++ Must provide contact number for each order – we or the delivery company may need to contact you quickly if there is a problem++

**Please note we have a minimum order spend of £35 after all discounts are applied and before adding postage and delivery fee from £8.90). This helps us to cover the cost of the special packaging for frozen and chilled foods and ice mats.

Order Dispatch Times

All orders are dispatched in accordance with the below scheduled timeline. If there is a specific date you require for your order please let us know in the ‘customer comments’ section and we will do our best to get it to you on that day – but not weekends, Mondays, Bank Holidays, and day after Bank Holidays.

Sun

Mon 

Tue

Wed

Thu

Fri

Sat

All orders Received by today

 





Order Dispatched

Morning (AM)

Delivery




Delivery Charges

Delivery charges are shown in the table below (correct in January 2017)


Location

Delivery Service

Price (includes fuel surcharge and VAT @20%)

 

 

 

Friday Collection In Person – 2pm-6pm only

Birmingham  – STRICTLY BY PRIOR ARRANGEMENT

Free

 

Mainland UK

(upto 25kg with ice and packaging)


Anytime Next Day (8am-12pm)


£8.90


Prioty Express Next Day Delivery: by 10:30am

Add £6  - Please contact us to arrange


Priority Express: 9.00am Delivery

Add £8  - Please contact us to arrange


Priority Express Saturday AM delivery: 12pm

Add £15  - Please contact us to arrange

*** Scottish Highlands and Islands, Isle of Scilly, Isle of Man (postcodes: KW, HS, ZE, IM), and Northern Ireland

NO DELIVERIES 

of perishable products by postal courier

Please contact for dedicated refrigerated van for private delivery service quote

Heavy orders above charges apply for per 25kg parcel (includes ice and packaging weight) to Mainland UK


***PLEASE NOTE*** As a rule we do NOTdeliver temperature sensitive goods to outside Mainland UK. 

Delivery Options, UK Mainland (excluding certain areas)

Orders for delivery must be minimum £35 after all discounts are applied and before adding your selected delivery method. The selected delivery service fee will be added at the checkout to your total. Chilled and Frozen goods are packed with several ice sheets (750g each in weight when frozen) and packed tightly in the special insulated chilled and frozen thermal lined food boxes to maintain their temperature during delivery. The cost of these special insulated boxes and ice sheets is an average £8.00-£10 and is absorb by Afia’s Food. The delivery service cost is paid by the customer. The ice sheets contain frozen hydrated gel and are re-usable multiple times. Great to use with lunch boxes or use to carry home groceries from your local supermarket.

Heavy orders (combined weight over 25 kg) may incur a surcharge for per 25 kg for manual handling by courier company plus £0.90 per kg of excess weight.  In these cases, it’s advised to opt for delivery fee for per combined weight 25 kg to keep delivery costs low.

Our UK deliveries are sent with a carrier on a "before close of work" basis for “next day express delivery” which means that your order should generally arrive with you before 6pm on the day we have indicated if you opted for “Anytime Next Day” delivery. We cannot guarantee or specify a time of day – but the carrier company may as part of their delivery service.

Delivery options and any costs are calculated dynamically as you place your order and are displayed in the "my basket" or checkout page. We do our best to deliver to you with the lowest possible costs as are charged to us by the express courier delivery company.

Deliveries  Issues

We will only offer replacement of your order for frozen, chilled and fresh food products IN the event the delivery was not received, was damaged, or was incorrect:

  • because of issues with the courier company - parcel delivery delayed by more than 24-hours, lost or misplaced in transition, and as a result arrived defrosted above the food safe temperature 6°C
  • delayed because of weather conditions by more than 24-hours and as a result arrived defrosted above the food safe temperature 6°C
  • We incorrectly processed your order for delivery

You must inform us with photographic evidence on the day of delivery by email or phone text. This must be within a reasonable time because of the temperature and time sensitive nature of the items you received. You must also call us with your issue so we can resolve quickly and efficiently as possible.

Please note no refund are offered for deliveries issues.

Delivery Limitations

We regret that as a rule we do not send temperature controlled goods to outside of UK or to some more remote UK locations where the delivery time may exceed 24-hours. As the products may not arrive in optimum frozen condition.

Our UK deliveries are sent with a carrier on a "before close of work" basis for “next day express delivery” which means that your order should generally arrive with you before 6pm on the day we have indicated. We cannot guarantee or specify a time of day.

As with all third party courier deliveries, the delivery driver may in rare cases fail to deliver due to reasons not limited excess workload, breakdown, forget to load the parcel to vehicle, even lose the parcel. Reasons which are beyond our control. Your patience in these situations is appreciated. We will do our best to resolve the situations. If all fails, we will dispatch a replacement parcel at the earliest date possible.  No refund will be given for your order.

The Scottish Highlands & Islands, Northern Ireland, Isle of Man, Scilly Isles and all outside UK Mainland

We cannot arrange delivery of non-perishable and non-temperature sensitive products to the Scottish Highlands & Islands, Northern Ireland, and outside the UK Mainland.