FAQs

Are all your products Gluten-Free?

No. We make both Wheat & Gluten Free and non-Gluten Free foods. But all are classified as Free-From.

Gluten-Free and non-Gluten-Free foods are never made on the same day. Dedicated separate equipment and utensils are used to prevent cross contamination. Between each Gluten-Free and non-Gluten-Free production we have a deep clean of the production facility. No dry gluten containing flour is bought into the main production area. In addition we swab test surfaces before starting Gluten-Free production. 

We understand not all our customers have wheat and gluten intolerance or have Coeliac Disease or are on a LowFODMAP diet. But they may have allergy or intolerance to other ingredients. 

All our recipes and products  are and have been free-from the 12-14 major food allergens since we started in 2009 which must be declared in accordance with the developing food laws of UK and EU. 

All our products made as in the following two categories: 

  • Gluten-Free Food: Naturally free from the 14 main food allergens which must be declared and labelled by law (see list of the below) – with the exception of “Paneer” filling products which contains dairy

  • Non-Gluten-Free Food: made using gluten and wheat containing cereal grains BUT are naturally free from all the remaining 12 main food allergens (see the list below) – with the exception of “Paneer” filling products which contains dairy

The 14 main food allergens which must be declared and labelled by law on all food products are: 

  • Wheat

  • Gluten

  • Cereals (including rye, barley, and oats)

  • Dairy

  • Egg

  • Soy / Soybean

  • Peanuts

  • Sesame

  • Tree Nuts 

  • (including tree nuts like almonds, hazelnuts, walnuts, brazil nuts, cashews, pecan, pistachios, macadamia nuts)

 

  • Celery and Celeriac

  • Mustard

  • Fish

  • Shellfish (such as prawns, crabs and lobsters)

  • Molluscs (such as mussels and oysters)

  • Added Sulphur Dioxide and Sulphites

Why do you have traditional pastry products when claiming to make free wheat & Gluten-Free and Free-From products?

We understand Free-From Food does not mean catering for those just with Coeliac Disease and gluten-intolerance. Many of our customers have other food allergies but don’t have Coeliac Disease or be gluten intolerance, and prefer not to eat gluten-free food. In addition we have customers who just love our food because they are hooked from their first bite and have no known allergies or intolerance. We are proud to make our delicious foods for all authentic artisan food lovers. Gluten-Free and non-Gluten-Free foods are never made on the same day. Dedicated separate equipment and utensils are used to prevent cross contamination. Between each Gluten-Free and non-Gluten-Free production we have a deep clean of the production facility. No dry gluten containing flour is bought into the main production area. In addition we swab test surfaces before starting Gluten-Free production. 

What is Coeliac Disease?

Coeliac disease is a condition by which a protein called gluten, damages the small intestine, impairing the absorption of food. Gluten is found in the cereal grain’s wheat, barley, rye and oats*. The small intestine recovers and returns to normal when gluten is withdrawn from the diet. The incidence of coeliac disease in the UK is now believed to be between 1 in 100, although it is thought that at least 60% are undiagnosed. *Oats do not actually contain gluten but a very similar protein called avenalin. Many individuals with coeliac condition may be able to tolerate oats whilst other individuals may need to avoid them. The majority of oat products are contaminated with wheat, rye or barley and therefore making them unsuitable for a coeliac diet.

What are the Symptoms of Coeliac Disease?

Symptoms vary between individuals. In infants, coeliac disease typically presents as failure to thrive and in children it can present as loss of appetite, diarrhoea, constipation and anaemia. With the adult population it can present at any age and with a wide variety of symptoms including: diarrhoea (50%), iron or folate deficiency anaemia (80%), chronic tiredness and lethargy (80%), other abdominal symptoms (bloating, flatulence, distension) (30%) and weight loss (50%). At one time, it was thought that coeliac disease only presented with severe symptoms, being exclusively diagnosed in those individuals who were acutely ill. However, it has become apparent over the past twenty years that some patients diagnosed with coeliac disease can present with very mild symptoms. Some studies have suggested that up to 70% of patients diagnosed with coeliac disease only have abnormal blood test results, such as mild anaemia and/or vitamin deficiencies.

How is Coeliac Disease Diagnosed?

If coeliac disease is suspected, a blood test is carried out. If this test is positive an endoscopy will be undertaken at the local hospital. This usually takes place in an outpatient clinic and involves a small camera being placed into the small intestine to examine the lining. A small sample is also taken to be studied under the microscope, confirming the diagnosis of coeliac disease. As well as the endoscopy, a blood test is usually carried out to identify any mineral and vitamin deficiencies.

What is the treatment?

Treatment for coeliac disease is a life long gluten free diet. The sources of gluten can be divided into two sections: The obvious sources which include wheat, barley, rye and oats, usually found in the form of flour. Therefore ordinary bread, pasta, cakes, biscuits, pastries, puddings and pies should be avoided. The hidden sources include ingredients used in packaged food and drink. These can be the most difficult to avoid. Wheat flour is commonly used as a processing aid, a binder, filler or as a carrier for flavourings and spices. Foods can also become contaminated with wheat flour during manufacture, and patients with coeliac disease should check food labels for hidden sources.

What Help is available to Achieve a Completely Gluten Free diet?

Firstly, you should be referred to a state registered dietitian. They will be able to explain the diet to you and offer you practical advice on how to follow the diet. Coeliac UK is a registered charity for people suffering from coeliac disease. They produce information on gluten free foods and can offer advice and information on all aspects of the condition. They will also be able to provide information on local coeliac groups that provide an opportunity to meet with others with coeliac disease. There are a wide range of gluten free specially manufactured products available to help replace those foods that must be avoided. These include breads, pasta, cookies, biscuits and pizza bases.

Is any gluten allowed in the diet?

A strict gluten free diet must be followed for life, to minimise the risk of developing other associated health problems. Without following a strict gluten free diet, deficiencies of certain vitamin and minerals can occur, as there can be reduced absorption from the gut. Commonly, this is of calcium, iron, folic acid and vitamin B12. In the case of calcium the reduced absorption increases the risk of osteoporosis in later life. There is also an increased risk of intestinal cancer associated with poor compliance to the gluten free diet.

Is a Gluten Free diet the same as a Wheat Free Diet?

No, gluten is the protein found within wheat, barley and rye. This means that those individuals with coeliac disease need to avoid wheat, barley, rye and possibly oats (see section on ‘What is Coeliac Disease’). Those individuals on a wheat free diet can safely include other cereals in their diet. It is possible to remove gluten from the wheat grain, making a product gluten free, but not wheat free. For such products to be suitable for coeliacs, only a regulated level of gluten can be left within the grain. This is an internationally recognised standard level devised by Codex Alimentarius. Any food complying with this standard will be labelled as such E.g. this product contains Codex wheat starch. All of the products produced by Afia’s Food Limited are naturally both wheat and gluten free as other cereals (such as potato, rice, maize) are used in manufacturing.

Are any Products gluten and milk / dairy free?

Yes, we make a complete dedicated range of products naturally gluten and milk / dairy free. Made with dedicated equipment and utensils to prevent risk of cross contamination.

Are any Products Nuts / All Nuts / Sesame Free?

Yes, all our products are made in an all nut free and sesame free environment. Training is provided to all staff on the importance of not eating and not bringing products that contain or may contain nuts onto premises. We emphasise the importance of no nuts and sesame on our premises to all visitors before entering our premises.

Is Your Meat Halal?

Yes. We only use halal from HMC Accredited suppliers. This we understand maybe an issue with some who for religious or other reasons don’t wish to purchase halal meat. We have an excellent range of other products that are vegetarian and vegan we are sure they you will enjoy.

Do you use same utensils and equipment for your meat and vegan / vegetarian products?

No. We use dedicated utensils and equipment for meat separate from non-meat products. Afia the founder of Afia’s Food is a vegetarian herself and has been since her teens. Long before vegetarian and vegan diets were widely or openly accepted. Respecting others right to choose to eat or not eat food containing meat ingredients is important at Afia’s Food. For this reason meat products and non-meat products are NOT made on the same production day.

How is your meat and poultry sourced?

We only take product from suppliers that hold certification from the leading auditing standards and we maintain close relationships, to ensure that the ingredients we use are of the highest possible quality and the perfect fit for our delicious products to sell to our customers.

Our Suppliers

Responsible ingredient sourcing means getting to know our suppliers far beyond the specs we can read on a label where possible. If and when can we aim to buy local, in manageable quantities to ensure freshness while minimizing extra food miles, warehousing and food waste in the supply chain.

Are the ingredients organic?

Some ingredients are organic. To keep cost as low as possible we cannot source only organic ingredients.

What is Afia’s doing to reduce plastic?

We believe in keeping packaging to a minimum. This is not just good for the environment but also helps keep the cost down. We use “skin packs” for all our online order deliveries. Unfortunately this not suitable for our retailers. For retail buyer we use recyclable, compostable, biodegradable plastics where required but still with the aim of keeping packaging to an absolute minimum. We understand that many buy because of attractive packaging. Our aim is for consumers to buy because they like our food not because of the packaging. Bearing in mind attractive packaging come at a cost.

What are you doing to reduce food waste?

We only buy what we need to produce our products. During production we ensure little to no waste is generated. End products that don’t meet our high standard but our edible and tasty, we’ll sell at a super discounted price locally or use as samples at our events and shows. Sorry, the cost of packaging and delivery for these popular “Rejects” is too high to justify for general sale for delivery to outside of the production facility vicinity.

Can I recycle my packaging?

At Afia’s Samosa Shop we’re very mindful of the sustainability of packaging used and sent out to customers. We’re continuously looking at how we can reduce waste as a business while ensuring our food is in the best condition possible. We always aim to use packaging that contains recycled, biodegradable, or compostable materials, as well as packaging that can, where possible, be recycled in order to reduce our footprint and impact on the environment. Packaging improvements have always been a priority in our business and the balance we strive to have the minimum packaging and the need to maintain food quality and safety (and thereby reduce food waste). The courier box packaging for frozen food deliveries:
  • Outer corrugated box can be recycled at standard recycling centres and in your recycling bins collected by your local council

  • The inner box silver bubble wrap lining can’t be recycled. Technology is not available to separate the different components to permit recycling. We can opt for a more expensive recycled and compostable inner box lining but even they required manual separation of the component layers.  As soon as the technology and the products become available we promise to change the inner box lining.  Good news at least is they have a low carbon foot print and take minimum space at landfill sites.

  • The gel ice sheets we use can be re-used many times as long as the outer layer is cleaned well from previous food contacts. They can’t be recycled because the individual layers require separation. Again the technology is not yet available to separate the layers or to make biodegradable or compostable gel ice sheets.  To minimise volume in landfill please dehydrate first before disposing.  In the trials we found these to be most effective with maintaining the frozen food temperature for minimum 24-hours from dispatch to delivery.  The gel in the ice sheets is non-toxic and foodsafe.

Can you pick up my box & packaging and reuse it?

At present we’re not able to pick up your outer corrugated box, inner lining and the ice sheets to reuse the packaging at the moment, but it is something we are aiming to offer in the future. The box itself can be recycled along with household goods. Whilst the inner lining and the sheets once dehydrated can go into landfill. At present the technology or resources isn’t present that can separate the different layers of these items in order to recycle. Plus technology is not yet developed to make totally environmentally friendly chilled / frozen food courier packaging. When does become available we will sure change over to them.

Can I send free boxes to my friends and family?

Absolutely - you'll be the most popular person at the next family reunion! Afia’s Samosa Shop products make the perfect gift for friends and family. Free box of yummy food worth £35 comes with free delivery will be offered to you when you hit certain milestones with the loyalty rewards collected with Afia’s Online Samosa Shop. You can use your reward points to treat yourself or treat friends and loved ones. From time to time we will have promotions to also use. Keep a look out for them in your email if you’re signed up to receive them or our social media pages (Facebook, Twitter, Instagram, LinkedIn, Pinterest, and YouTube).

How do I order a Gift Card / Voucher?

Presenting Afia’s Samosa Shop Gift Card will delight your love ones, friends or colleagues. To order a gift card for someone, just follow these steps:
  • Select 'Buy a Gift Card' at the top bar of the page
  • Add value of the amount you wish to gift
  • Add your full name as the to let the recipient know whom the gift is from 
  • Add the lucky recipients full name 
  • Select the gift card delivery option on the right.  
    • By Email
    • By Post – there is no postage charge
  • Type your message to the recipient of your gift 
  • Click “Add To Basket” and proceed to checkout or continue shopping

Can the gift card voucher be used in conjunction with another voucher code?

No. The gift card voucher cannot be used with another voucher code

How do I redeem my gift card voucher or other vouchers?

All gift card vouchers are entered in the shopping basket page when checking out. The gift card voucher has an initial value. You can spend less than the initial value of the gift voucher and retain the remainder on the voucher for use later. For example, if a voucher has an initial value of £100 and a customer uses it to spend £40, then they can come back to your site at a later date and the gift voucher will still have £60 left to spend. Gift card vouchers cannot be redeemed for cash.

Do the voucher have monetary value?

All our vouchers can only be used once to apply for a discount on purchases or to receive free products or free delivery depending on the promotional campaign we run. These vouchers have NO cash value to redeem.

Where can I find a list of allergens?

All ingredients used to make the product are listed in the “ingredients” section next to the product. All food allergens will be highlighted in bold plus have a separate warning note underneath stating which food allergens are present.

How do I know my order has gone through?

Shortly after you've completed paying for your order you'll receive a confirmation email from us. This is our way of confirming your order, what you've ordered, and an estimated date for your order for dispatch and delivery.

Is there a deadline for making changes to my order?

All changes (including product swaps, changing delivery date, changing your delivery address, cancelling your order) need to be made before 24-hours of your order dispatch date. This is so we can re-assign your items as necessary to other customers in the waiting list, and without having to open and damaging the expensive frozen food courier boxes, and importantly re-process the order or cancellation correctly in time without incurring additional charges from our third party courier service providers. We try to reduce food waste as much as possible, so we need our deadline to make this happen.

How do Afia’s Samosa Shop hold my data?

We are proud to supply you with once eaten return for more yummy food. In order for us to provide you with the best experience possible, we need to hold your personal data on our system. To enable you to collect loyalty reward points to redeem against future purchases from us, You will need to register online and create a customer account. In order to protect your customer account from access by third parties, we store your user name and password, making your account only accessible by you, with your login details. In order for us to deliver your order parcel to your door, we store your contact data, order, delivery time, and your phone number so that we or our third party delivery company can contact you in case of delays or problems delivering your parcel of goodies. Afia’s Samosa Shop values your privacy, for more information about how we processes your personal data please see our privacy policy [Tip: Please note that you may revoke your consent for us to hold your data at any time.]

Are my payment details secure?

If you wish you can securely store your payment on your Afia’s Samosa Shop website login, so when you return to place future orders you can process a payment quickly. Only you the customer can access your payment details with your login. If you have chosen to use a card to pay (you can use PayPal as your payment method) for your order your details are hidden, with only the last four digits visible to yourself and our Customer Care Team.

Can I have my data erased?

We take the utmost care for the protection of your personal data along with fair and transparent data processing. If you are a Afia’s Samosa Shop customer, create an account with us, participate in competitions or promotions or otherwise contact us, we will receive your personal data. If you would prefer we don’t have this information, you can request for it to be erased - it's so simple. You would need to contact us and let us know of this change - we will then be able to erase your personal data right away. [PLEASE NOTE: This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.]

What payment methods do you accept?

We use PayPal for taking payments. Customers don’t need to have a PayPal account to pay for their order. You can use the debit and credit card payment facility or can pay using your PayPal account. We accept all payment cards: VISA, MasterCard, Maestro and American Express.

How to cancel your order before dispatch

Stopping your order is easy. Just email or telephone us with your name, delivery address and order number before 24-hours of the dispatch date. If by error by us your order is still dispatched and received by you it’s yours to keep at no cost to you. Otherwise cancellation request received within 24 of dispatch date you will incur full order value and delivery fee.

Which days do you deliver?

Deliveries are scheduled only during the week (Tuesday – Friday). NO DELIVERIES for weekends, Mondays, Bank Holidays, and day after Bank Holidays. Saturday delivery option is available for an extra charge.

Do I have to be home to wait for the delivery?

Your parcel items are perishable - time and temperature sensitive. For this reason if you are not going to be at the delivery address please make sure you let us know where your parcel can be left: either a safe place (eg behind the bins hidden away, or inside the porch, etc), with neighbour, or a delivery address different to the billing address (eg this could be your workplace, your friend / family members address, etc). Failed first delivery attempt may incur additional fee. A second delivery attempt may also incur additional delivery fee, and the parcel may arrive with goods perished. This could save you a trip to your local depot which can be a long way from home! We will email you with tracking details the day before delivery. It’s your responsibility to be available to accept the parcel or provide alternative instructions.
++ Overnight delivery is from when we dispatch your order – not from when your order is placed ++
++ Must provide contact number for each order – we or the courier company or delivery driver may need to contact you quickly if there is a problem++
For further information please refer to our Delivery Policy.

Why do you have a minimum spend of £35?

We have a minimum purchase spend of £35 (not including postage which is from £8.90) for all orders to dispatch. This helps us to cover the cost of the special packaging for the frozen / chilled foods and ice mats. This starts from £8.00 depending on the size of your order. We absorb this cost and ask our customers to pay for the delivery fee.

Why has my order not arrived?

Once your order is dispatched, you should receive text or email of to track your consignment by the courier service provider. This should include their customer service number to contact just in case there is a problem. If you don’t receive your consignment please inform us by telephone or email us the very next working day. As with all courier deliveries, the delivery driver may in rare cases fail to deliver due to reasons not limited to excess workload, breakdown, forget to load the parcel to vehicle, even lose the parcel. Reasons which are beyond our control. Your patience in these situations is appreciated. We will do our best to resolve the situations. If all fails we will dispatch a replacement parcel at the earliest date possible. No refund will be given for your order.

Do you offer refund?

Refunds are only offered in the following scenarios:
  • You the customer request to cancel your order before 24-hours of dispatch date
  • We don’t have the products of your choice in stock due to the high demand in order volumes, a waiting time is required to make and process your order.

PLEASE NOTE: We don’t offer refunds where there are delivery issues beyond ours and your (the customer) control. Only a replacement order for delivery is offered.